Pong is a cutting-edge managed service provider with full-scale services to manage IT infrastructure. We are responsible for setting up the framework of a company’s network, IT systems, cyber security and video surveillance, data storage, backup and disaster recovery, telephone communications, and cloud solutions. Our services are intended to efficiently organize operations to improve productivity while minimizing risk. Our structure helps organizations stay up to date with the newest technology and tools for business functions, and as an added benefit, can help reduce operational costs.
During a consultation, Pong diligently learns about the current IT infrastructure of a company to understand business operations in-depth and assess what the company needs. We conduct a SWOT Analysis (Strengths, Weaknesses, Opportunities, Threats) of the company’s systems to determine what services to prioritize, and furthermore, do a deep dive into the company’s respective industry to benchmark performance and structure in relation to competitors.
Our comprehensive Managed IT service offerings include:
Server and Desktop Management
Supporting both MAC and PC, we use the latest systems management tools to keep your critical servers and users’ desktops up to date and secure. With lifecycle analysis and reporting, we provide a comprehensive and dynamic cataloging of the information technology assets under our management
Anti-Virus and Anti-Malware Protection and Monitoring
We understand the ever-increasing sophistication of attacks and the risks represented to our clients. We continuously monitor and protect your business with best-in-class, enterprise-grade tools.
Network Configuration and Management (including wireless)
We review your configuration; manage all network devices and liaison with your telecommunications partners and Internet Service Providers. Routers, Firewalls, Wireless Access Points, Network Switches, and other network devices–all monitored and managed by the experts at Aligned.
On site/ Remote Support
Scheduled or Emergency On-Site visits or Immediate Remote Support for Critical Issues
Why choose Pong for
Managed IT Services?
Your technology partner, not just another vendor
The term Managed Service Provider doesn’t cut it for Pong. We prefer Managed Service Partner — that’s what we think of when we call ourselves an MSP. Creating that partnership-level bond with clients requires trust, the first thing we build before any Pong IT solution is in place.
A single point of contact for Technology issues
As your IT partner, we work closely with vendors on your behalf. No need for you to maintain a list of who to call for what issue. We maintain these relationships, act as a front end to any action requests, and track their progress until the desired outcome is achieved.
World Class Customer Service
Our people, who are specifically recruited for their excellent service and communication capabilities, are in fact our greatest differentiators. Sure, we know the technical stuff. Of course, we are professional. But our primary focus is the client experience at every touchpoint. It’s not just what we do, it’s how we do it.